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You are here: London's Groove Radio > Website > Help    
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Website Help


Online listening outside the UK

General Vacancies
Presenter Vacancies
Music Submissions
How do I get into radio?
Requests
What’s That Song?
Comments/Complaints
Where can I hear Groove?
Listening Online
How Do We Choose Our Music?
What Is The Best Screen Resolution

Online listening outside the UK
Unfortunately, new broadcast licensing rules have recently come into effect which requires radio station web-streams to be limited to the UK audience only. This is administered by checking your computer's IP address against a geographic database. IP addresses could be registered and/or routed anywhere, so the database may not be 100% accurate (especially for business users). If you are in the UK and still unable to listen online, please check your IP address (a number of sites will do this for you, such as "www.whatismyipaddress.com", and let us know the result. We can then add it to the database as an exception. We can only reinstate listeners at home or at work, from within the UK, who have been excluded with the Geo-IP DB. For example, for home listeners who use AOL as their ISP - AOL regularly use non-UK IP addresses and as such will get blocked with Geo-IP system. Listeners from work usually get blocked because their proxy server is routed though non-UK IP address. Home listeners are advised to give us their IP address. Listeners from work are slightly different - you need to get your IT department to provide their company IP address(e's).

What we cannot do is reinstate listeners from outside the UK. This contravenes the current PPL license.

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General Vacancies

All opportunities in Groove at the moment are taken, but if you feel you can bring something to the team please email "jobs@grooveradio.co.uk" with a copy of your personal statement or CV. Please realize at current that Groove operates as a community based company and therefore is not liable to pay 'volunteers' and all 'volunteers' should be aware of this before contacting Groove.

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Presenter Vacancies

We are always interested to hear from presenters.
Demos should be addressed to:
Gregory Reeves and emailed to "greeves@grooveradio.co.uk"

If suitable, we will contact you when an opportunity becomes available.

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Music Submissions

If you are part of a band or a Artist you can join Groove Radio's unsigned scheme called 'The Locals', being part of this entitles you to be advertised on Groove sites and played on one of Grooves current 3 stations. To join please email: "thelocals@grooveradiogroup.co.uk" with a demo or a link to a demo and if successful we will contact you with further details.

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How do I get into radio?

You'll find useful advice on 'Working In Radio' at" http://www.crca.co.uk/"

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Requests

Groove have three local studios, however all emails must be emailed to studio@grooveradio.co.uk then in the subject line,

• Email London Studio - "LONDON"
• Email Bucks Studio -" BUCKS"
• Email Scotland Studio - "SCOTLAND"
• Soon there will be text lines for these stations as well.

We can't guarantee to play all requests but we try our hardest!

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What’s That Song?

Our playlist is commercially sensitive information and therefore it can’t be published. However if you can tell us roughly when you heard a song or some distinctive lyrics we can usually identify it. Tell us at "sq@grooveradio.co.uk" please also include what Groove station you heard it on.

Or you can search for distinctive lyrics by typing them into "http://www.google.co.uk/" within "" quotes.

Most songs & artists are available through "http://www.amazon.co.uk/" (try the Music / Music Search page).

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Comments/Complaints

General queries can be sent to "info@grooveradio.co.uk".

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Where can I hear Groove?

Currently all Groove stations are online at appropriate address. However Groove Radio London can be heard on 96.8.

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Listening Online

1. What do I need to listen to Groove? To listen online this site requires that you have a recent version of Windows Media player. Windows media player for PC's can be downloaded here
2. Can I listen on a Mac? Windows Media Player for Macs can be downloaded here
3. I have problems listening via Windows Media Player? For best results, you PC must be running Windows 2000 or XP (Professional or Home edition) with the latest version of Windows Media Player. It is very important your PC is free of spy/adware, this is the main cause of unusual problems when trying to listen to radio streams, due to the spyware consuming a chunk of your available bandwidth. Spy/Adware can show its presence by popup web pages appearing, search toolbars being attached to windows and the PC running very slowly. Microsoft offer a free spyware remover tool on their website - "http://www.microsoft.com/". Please check that you have the latest version of Windows Media Player. For more help, please check the Windows Media help page on the Microsoft site. A list on FAQ's help and troubleshooting can be found here

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How Do We Choose Our Music?

With your help! Groove music has good though very sophisticated software to schedule just the perfect music. To help us and have an input to what Groove plays join our music panel, simply email "ahibberd@grooveradio.co.uk" .

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What Is The Best Screen Resolution?
The Groove Radio Websites are best viewed at 1024 by 768 although have been tested and are displayed perfectly in any HIGHER result, like 1200 by 1024.

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